Refund Policy

1. Overview

OmniChat is a digital SaaS product operated by ALMOHSIN DEV LTD. Access to the dashboard, inbox, APIs, and AI features is provisioned immediately after payment. Because the service is delivered instantly, all sales are generally final.

Customers in Pakistan may be charged via a local payment processor (e.g. Safepay). Customers outside Pakistan are billed via our international reseller / merchant-of-record partners (e.g. FastSpring). OmniChat’s primary contracting entity for the platform is ALMOHSIN DEV LTD (UK); the Pakistan entity acts only as a local payment rail where applicable.

2. No general refunds

Unless required by applicable law, OmniChat does not offer refunds on:

• Subscription plans or platform fees
• AI credits (gems) or usage packs
• Add-ons, seats, or other charges processed through our billing system

3. Subscriptions & cancellation

You may cancel anytime to stop future renewals. Cancellation does not entitle you to a refund for the current or any previous billing period. You retain access until the end of the paid period unless otherwise stated in-product.

4. Billing errors only

If you were charged twice for the same invoice or a clear technical billing mistake occurred, contact us within 7 days at support@getomnichat.com. Verified errors may be corrected at our sole discretion — this is not a general refund policy.

5. Chargebacks

Chargebacks or payment reversals that bypass our support team may result in account suspension. Please contact support first so we can investigate.

Payments from customers in Pakistan are processed locally by AlMohsin Dev, Dak Khas 197GB, Tehsil Samundri, District Faisalabad, Pakistan.

6. Your customers

Refunds between you and your end customers (shoppers, leads, or messaging contacts) are your responsibility as the merchant. OmniChat provides infrastructure only and is not a party to those transactions.

7. Contact

Billing questions: support@getomnichat.com · Customer Support · Complaint Handling