Complaint Handling Mechanism

1. Our commitment

We are committed to resolving concerns about OmniChat products, billing, or service quality. If you are not satisfied, contact us so we can help.

2. How to raise a complaint

• Email support@getomnichat.com with your account email, store name (if any), and a clear description of the issue.
• Or submit a ticket via Customer Support.
• WhatsApp / call: +92 346 8491297

3. Resolution timeline

• Acknowledgement: within 2 business days
• Target resolution: within 7 business days
• Complex cases may take longer; we will keep you informed of the expected timeline

4. What to include

• Registered account email
• Invoice ID or approximate payment date (for billing issues)
• Screenshots or error messages where helpful
• Desired outcome (e.g. clarification, fix, billing review)

5. Escalation

If you are not satisfied with the initial response, reply to the same thread and ask for escalation. Complaints related to privacy or data deletion should reference our Privacy Policy and Account deletion pages.

6. Operator

OmniChat is operated by ALMOHSIN DEV LTD, 182-184 High Street North, East Ham, London E6 2JA. Local Pakistan contact rail: AlMohsin Dev, Dak Khas 197GB, Tehsil Samundri, District Faisalabad, Pakistan.