Delete your OmniChat account

OmniChat — account & data deletion

This page explains how users of the OmniChat mobile app and website (getomnichat.com) can request that their account and associated data be deleted.

How to request account deletion

Follow these steps:

1. Send an email to support@almohsin-dev.online from the same email address you use to sign in to OmniChat.
2. Use the subject line: OmniChat account deletion request.
3. In the message body, include: your account email, store/business name (if any), and a clear statement that you want your OmniChat account permanently deleted.
4. Optionally, you can also open Customer Support and submit a ticket under the category Account & login with the same request.

We will verify ownership of the account and process the request. You will receive a confirmation email when deletion is complete (or if we need more information).

What data is deleted

When your OmniChat account is deleted, we remove or irreversibly anonymize:

• Your account profile (name, email, login credentials)
• Store settings, team memberships you own (where applicable)
• Inbox conversations and messages stored in OmniChat for your stores
• Connected channel credentials/tokens (WhatsApp, Telegram, etc.)
• Email API keys, domains metadata, and related send logs tied to your account
• CRM notes/tags, notification tokens, and in-app preference data
• Purchase/billing records we control (except where law requires retention)

What may be retained (and for how long)

• Legal / fraud / tax records: limited billing or transaction records may be kept up to 7 years where required by law.
• Security logs: abbreviated server logs may be retained up to 90 days, then deleted or aggregated.
• Backups: deleted data may remain in encrypted backups for up to 30 days until those backups rotate.
• Third-party platforms:messages already delivered via WhatsApp, Telegram, Meta, or email providers remain subject to those platforms' own retention policies. Disconnecting channels revokes OmniChat access tokens; it does not erase history inside Meta/Telegram.

Processing time

We aim to complete account deletion within 30 days of a verified request (often sooner). Complex agency/multi-store accounts may take longer; we will notify you.

Partial data deletion (without closing the account)

You can ask us to delete specific data (for example, a connected channel, media files, or CRM records) without deleting your whole account. Email support@almohsin-dev.online and describe what you want removed. You can also disconnect channels and delete content from inside the signed-in OmniChat app where those controls exist.

Contact

OmniChat support: support@almohsin-dev.online
Privacy Policy: https://www.getomnichat.com/privacy