OmniChat product docs

OmniChat is a multi-channel messaging platform for businesses. Connect your channels, reply from one inbox (web + Android), turn on AI autopilot where you want it, run WhatsApp templates and campaigns, and send transactional or marketing email from your own domain.

• Unified inbox for WhatsApp and Telegram (Instagram & Messenger coming soon)
• Gemini-powered AI with confidence thresholds, handoff, and analytics
• WhatsApp Cloud API templates, campaigns, OTP, and order verification helpers
• SES-backed Email API — domains, DNS, send, branded reply inbox, templates & broadcast
• Team stores, agency client management, Shopify/Woo integrations, outbound webhooks

1. Create an account at /signup.
2. Open Connect and link at least one channel (WhatsApp or Telegram).
3. Reply from Inbox. Optionally enable AI under AI.
4. Add teammates under Team, connect a shop under Integrations, or set up Email for transactional sends.

One conversation list across connected channels. Filter by channel, search, open a thread, send text/media, use WhatsApp templates when the 24-hour window is closed, and see AI session state per chat.

• Realtime updates (new messages, read state, AI handoff)
• Presence so teammates know who is viewing a chat
• Push notifications for new customer messages (web PWA + Android)
• Deep links from notifications into the exact thread

Per-channel AI settings: brand voice, language rules, confidence threshold, auto-reply on/off, and escalation to a human. Gems (AI credits) are consumed on automated and assisted replies.

• WhatsApp & Telegram fully supported; Instagram & Messenger marked Coming soon
• Analytics under /ai/analytics — volume, handoffs, gem usage
• Works with Away / Welcome automations (Away only when autopilot is off)

Create and submit Meta message templates (marketing, utility, authentication). Browse Meta's library where available, preview on a phone mock, and send from Inbox when outside the customer care window.

Paths: /templates, /templates/new

Broadcast WhatsApp template campaigns to audiences (lists, CSV, CRM segments). Track send status and respect marketing opt-in where required.

Path: /campaigns

Preset flows you can enable without building a full workflow builder:

• Greeting— once on the customer's first inbound message
• Away — when AI Autopilot is off; once per chat until you reply manually
• Abandoned cart — recover carts via WhatsApp template (with shop integration)

Path: /automations

Transactional and marketing email on Amazon SES, from your own domain. One store can hold multiple domains (plan max_domains).

Authorization: Bearer omni_email_live_...
# or
X-Api-Key: omni_email_live_...

curl -X POST https://www.getomnichat.com/api/v1/email/send \
  -H "Authorization: Bearer omni_email_live_..." \
  -H "Content-Type: application/json" \
  -d '{
    "from": "updates@yourdomain.com",
    "to": "customer@example.com",
    "subject": "Hello",
    "html": "<p>Hi from OmniChat</p>"
  }'

In-app: /email, /email/inbox, /email/templates, /email/broadcast

Send and verify one-time passwords over WhatsApp Authentication templates. Configure length, expiry, template language, and API keys under OTP.

Path: /otp

• Invite teammates with role-based permissions
• Multi-store: operate several businesses from one login
• Owner vs member views for billing and settings

Paths: /team, /team/invites

Agencies can manage client stores: invite a client, accept/decline, switch into client context, and revoke access. Statuses: pending, active, declined, revoked.

Path: /agency

• In-app notification center
• Web push (PWA) and Android FCM for new inbox messages & email replies
• Seller alerts for AI handoff and low AI gems

Subscription plans, AI gem packs, storage, WhatsApp message allowances, and Email API plans (daily + monthly send quota, domain slots, bonus gems/storage). Stripe checkout on web; Google Play billing on Android when SKUs are mapped.

Path: /billing

Full interactive docs live inside the signed-in app at /developers. Highlights:

• Email domains & send: /api/v1/email/domains, /api/v1/email/send
• OTP send/verify endpoints (WhatsApp Authentication templates)
• Outbound webhook management & signing secrets

# Register email domain
POST https://www.getomnichat.com/api/v1/email/domains
Authorization: Bearer omni_email_live_...
{ "domain": "example.com", "from_local_part": "hello" }

# Send email
POST https://www.getomnichat.com/api/v1/email/send
{ "from": "hello@example.com", "to": "a@b.com", "subject": "Hi", "html": "<p>…</p>" }

The OmniChat Android app mirrors core workflows: inbox, connect channels, AI, email (compose, inbox, templates, broadcast), billing (including Play purchases), and notifications with deep links into chats and email threads.

• Public support: /support — form + email
• In-app live support chat for logged-in users (Account → Support)
• Policies: Privacy, Terms
• Keep API keys secret. Rotate compromised Email/OTP keys immediately from the app.
• You must comply with Meta, Telegram, and email (CAN-SPAM / local) rules for the channels you use.